Discover how increased coverage ratios lead to declining retention and slower growth
High Ratios
More customers per CSM.
Fewer Touches
Less time to dig into each account.
Missed Risks
Potential churn signals go unnoticed.
Surprise Churn
You only realize issues too late.
Lower Retention
Your renewal rates and NRR drop.
High-Touch at Low Cost
Aficio AI Touch acts as an extension of your Customer Success team by engaging low-touch accounts in success planning and management, giving you insight into risks and opportunities